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Frequently Asked Questions
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Question:
1. Is there a minimum order purchase quantity?
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Answer:
No, we don’t have a minimum order purchase quantity; however do to the nature of our business, production, fulfillment, and shipping we may ask that you purchase at least $50.00 in products (excluding shipping cost). Meeting our $50.00 requirement should not be a problem for even the smallest class reunion sizes of less than 30 people.
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Question:
2. If there is no order quantity requirement, why does your online pricing suggest otherwise?
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Answer:
There are several variables we must consider when setting pricing, at a certain threshold these variables change from customer to customer, e.g. class size, total purchase, etc. Our online pricing for Badges and Gifts are for 100pcs or more (8pc for Awards), if you need less than 100pcs your Sales Representative will help you calculate this cost. All other online pricing is set regardless of quantity. For wholesale pricing e-mail reunionbasics@gmail.com.
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Question:
3. Do we need to purchase 8 Awards with all the same designs?
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Answer:
No, our suggested minimum order quantity for Awards is 8pcs and you can choose any combination from our 40 designs. If you want less than 8pcs your Sales Representative will help you calculate this cost.
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Question:
4. Do you plan class reunions?
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Answer:
No, we are not reunion planners; however our Sales Representatives are trained to make recommendations in terms gifts, badges, etc. for your class reunion.
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Question:
5. Seems like the kits are more expensive than simply purchase each item separately?
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Answer:
Our kits are designed for mid to large size class reunions, so there’s a volume discount realized. If you are planning a class reunion for 75 classmates or less please consider purchasing item individually.
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Question:
6. I like all the Kits A- E, however we really do not need the free Stationery Kit.
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Answer:
If you don’t need the free Stationery Kit your Sales Representative will discount $25.00 from total purchase order. Note: The only product within the Stationery Kit that can be purchase separately are the Paper Class Gags™ Name Tags.
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Question:
7. We don’t need all that you offer in your kits- can we take some items out for a discount?
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Answer:
Yes, your Sales Representative can re-calculate all kit costs based on your unique requirements- this include adding and removing items.
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Question:
8. Do you ship to Canada or other international destinations?
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Answer:
We only ship to The USA and Canada, however will consider shipping to other international destinations as demand grows.
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Question:
9. Why can’t you provide express delivery?
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Answer:
See Shipping at the bottom of our website.
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Question:
10. On the Sales Invoice what does Miscellaneous (Misc.) fee mean?
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Answer:
Foremost, we strive to be the most affordable online source of Class Reunion products; however miscellaneous expenditures such as extra packaging and credit card transaction fees of 4% are raised or waived on a order by order basis. Like all businesses, we need to maintain a certain profit margin in order to stay in business.
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Question:
11. Do the name tags come with the holders and clips?
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Answer:
Yes, our name tags (badges) come with the plastic holders, dog swivel clips and, of course includes cost of full color printing. The badges are printed on high quality Kodak photo paper.
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Question:
12. What do we need to make badges?
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Answer:
We can work with yearbooks, scanned original photos or digital images; however we prefer the latter two. We also need a separate classmate name list in Microsoft Excel or Microsoft Word format.
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Question:
13. I have been to the website and want to order individual items like balloons and banners, but do not see how to enter the items into my cart, please advise.
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Answer:
Unfortunately, we currently do not have a shopping cart feature; please hit the “Inquire Now” button on the left side panel and follow instructions therein or e-mail reunionbasics@gmail.com for details.
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Question:
14. I need a banner mock-up or proof, can you send me one before purchasing?
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Answer:
Of course, our design team can do a banner mock up before purchasing as long as one of our 10 templates are used. Generally speaking, we can provide one or two proofs before ordering, for additional proofs payment is required. After payment we can make as many proofs as needed until you are satisfied.
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Question:
15. I placed my order, but have not received it yet; can you send us a tracking number?
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Answer:
We use USPS Priority Mail, of which tracking is not available; however our Sales Representatives are trained to mark all shipments with a “deadline” date, which is usually 4 – 5 days before your planned reunion date. We guarantee all shipments to arrive to there final destinations on or before the deadline date. As a company, we are able to provide deeply discounted pricing because we print in bulk and ship from our production facility in bulk, all of which is then routed to our Houston office for re-distribution. This process can take 2 – 3 weeks depending on when the order was placed; this is why it is advised to place orders 4 – 5 weeks prior to the planned reunion date. If your reunion is less than 3 weeks away, before ordering please confirm with your Sales Representative.
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